How to Contact Deepscanner Support: Phone, Email, Live Chat

You can contact Deepscanner support by email at escalation@deepscanner.app, by phone at +1 (800) 452-0804, or through live chat on deepscanner.app/help. Phone lines are open Monday to Friday, 9 to 5 ET. The help page says support replies within 24 hours.

• Email: escalation@deepscanner.app
• Phone: +1 (800) 452-0804, Mon to Fri, 9 to 5 ET
• Live chat: on the help page
• Reply time: within 24 hours
• Refunds: processed within 24 hours

How do you contact Deepscanner support?

Email is the best record of what you asked. Use it first if you want a refund.

The support options on deepscanner.app/help.

What is the Deepscanner support phone number?

The number is +1 (800) 452-0804. Lines are open Monday to Friday, 9 to 5 Eastern Time, so call in US business hours. Outside those hours, email or use live chat and you will get a reply within 24 hours.

What is the Deepscanner help email?

The address is escalation@deepscanner.app. It is the support address listed on the help page. Be careful with other addresses you may find online: a Google Play app called DeepScan lists a different support email, and it is not a Deepscanner contact.

What should you include when you contact support?

Give support the details it needs to find your account in one reply.

• Your name as it appears on the account
• Your email used to sign up
• The date of the charge or search
• The amount you were charged
• What you want: a refund, a cancellation or help with a result

How do you get a refund or cancel through support?

Write to escalation@deepscanner.app with the five details above and say you want a refund or a cancel. Refunds are processed within 24 hours. If a search found nothing, you can ask for a full refund within 30 days. To stop renewals yourself, you can also cancel in one click from your account. See how to cancel Deepscanner.

The Deepscanner homepage, where you start a search.

Should you contact support before your bank?

Yes. Contact Deepscanner first if you see a charge you do not recognise. Refunds go through within 24 hours, which is usually faster than a bank dispute, which can take weeks. If support does not answer in 24 hours, then go to your bank. Why the charge appears is explained in every Deepscanner charge explained.

Is the Deepscanner help page the same as support?

The help page at deepscanner.app/help is where the support options live: live chat, the email and the phone number. It is the fastest place to start.

What does support not do?

Support cannot make a search find a record that is not public, and it cannot change what is in public records. If a report looks thin, that is usually because little is published about the person, not because of an error. Support can still check that your search ran correctly and refund you if nothing was found. Ask clearly what you want and you will get a clearer answer.

It also cannot help with tenant screening, hiring or credit decisions, because Deepscanner is not a consumer reporting agency. If you need one of those, use a screening service that follows the FCRA.

When is support open?

Phone support runs Monday to Friday, 9 to 5 Eastern Time, so it is closed on weekends. Email and live chat can be sent at any time, and the help page says replies come within 24 hours. If you write on a Friday evening, expect the answer by Saturday or early the following week. Put your account email in the subject line so it is easy to find.

• Weekday question: call or use live chat
• Weekend question: email and wait for the reply
• Urgent charge: email first, then call at 9 ET on Monday

For anything urgent, email and phone together work best: send the email so there is a written record, then call in business hours and give the date you wrote. Support can match the two and move faster.

Keep every reply. If a refund is confirmed, the confirmation tells you what to expect and when, and it is your proof if your bank asks later.

Deepscanner is not a consumer reporting agency under the Fair Credit Reporting Act (FCRA). Do not use it to make decisions about employment, housing, credit, insurance or tenant screening.